What does it mean when we talk about MIS solutions being intuitive? The concept of something being ‘intuitive’ often gets mistaken for ‘basic’; there’s a belief that something is intuitive to use because it’s not rich functionally, but this is simply not the case. The smartphones we use today are some of the most sophisticated tech consumers have ever carried around – and they don’t come with instructions. We know how to use them because we’ve grown up with the more basic mobiles; one of the reasons we find them intuitive to use is because we learnt the old stuff the hard way!

Also, companies (in particular gaming companies) have identified ways to make it easy for us to use their systems using clever software such as WalkMe; the goal is to reduce friction and allow users to play games or use systems starting with the most basic flows, then introducing you to the more complicated features later.

It’s a similar story with MIS, but the idea that something will be hard to learn still holds people back when it comes to looking at alternatives – especially if their recollection of learning the existing system was painful.

It’s rarely the case though, and a good analogy here is that of learning to drive. You don’t have to re-take your driving test every time you get a new car.  You know how to drive already; you just need to find out what’s different in the new car and get used to using it.  It’s easy, and the new stuff is usually the best stuff (hello sat nav and park assist!)

It’s the same when you change your Management Information System.  You don’t need to go on lengthy training courses or re-learn from scratch. You know how to use an MIS already; you just need to find out what’s different in the new system and get used to using it.

A recent survey¹ of 2,146 schools asked, amongst other things, how intuitive their MIS is for new users.  The pie chart below summarises the responses:

The vast majority of respondents (38.15%) fell into the satisfied category which is good to see, with a further 25.34% taking the middle ground saying they were neither satisfied nor dissatisfied. However, what’s surprising here is that over a quarter of respondents (25.39%) said they were either dissatisfied or extremely dissatisfied when asked how intuitive their MIS is for new users. It’s a worrying stat as no MIS supplier sets out to make a solution that’s prohibitively difficult to use.

According to the Interaction Design Foundation, members of the interdisciplinary research group Intuitive Use of User Interface offer the following definition of intuitive use:

“A technical system is—in a specific context of a user goal—intuitively usable to the degree the user is able to interact with it effectively by applying knowledge unconsciously.”

Based on this definition, there are a few reasons why respondents might not feel like their MIS is intuitive for new users:

• If the MIS you use now is the MIS you’ve always used, it’s likely that you may not consider it to be intuitive as you remember your first learning curve.
• Newer, SaaS MIS may be perceived as more intuitive as their users have used something previously so ‘know how to drive’ and won’t find it a challenge.
• Equally, solutions based on more recent technology will likely be easier to work with as they don’t have the old legacy-system hang-ups of having to navigate out of one module and into another. It will undoubtedly be an easier and more seamless experience.
• For brand new users, solutions built on more recent technology tend to require minimal training and are easier to learn. Older systems involved attending courses – which often made them all the more difficult to roll out to teaching staff given the time required.

The graph below shows a breakdown of the survey results for the ‘Big 5’ who, between them, they make up 96% of school market share² (namely Arbor, Bromcom, RM Integris, ScholarPack and SIMS):

Ultimately, how intuitive an MIS solution is perceived to be is down to a combination of things:

• How easy the solution is to access, and how quick it is to navigate
• How confident the user is with technology as a whole?
• How experienced the user is with MIS and the concepts of records, data dependencies and analysis
• How the user was introduced to the solution in the first place. For example:
  • Did they start the role when it was already in place, so they ‘had’ to use it? If so, what sort of intro did they have to the system?
  • Were they part of a team where the school started using a system for the first time? If so, what was their introduction to the MIS like?
• How well supported they are throughout, and the source of the support (local team, colleagues, provider, someone else?)

But most importantly of all, the concept of a solution being intuitive or not comes down to how well the product managers, designers and developers know their users, and how much time they spend listening and understanding.

The point is MIS users already know how to use intuitive software.  If they don’t have a basic understanding of how to use the MIS software by playing around with it for a few minutes then, as an MIS supplier, you’ve sadly missed the mark.  But if you work alongside your users on what’s important to them (and avoid the pitfall of developing something clever and technical just because you can), you can deliver a solution that users can take to without having to hesitate and wonder how they can execute an action.

¹The data was collected by The Key from a survey that went out to all primary, secondary, special schools and pupil referral units in England, by email. It was not sent to independent schools. The survey was completed by Headteachers, Deputy and Assistant Heads, and School Business Managers / Leaders between 29 March and 27 April 2021.

As part of the survey, respondents were asked which MIS they use. The results are outlined below:

²Market share statistics are sourced from two excellent blogs: Graham Reed’s Omega Pegasus https://www.omegapegasus.com/mischallenge and Josh Perry’s Bring More Data https://bringmoredata.blogspot.com/

Continuing our series of edtech thought leader interviews, I recently caught up with independent consultant and former colleague of mine, Tony Lockwood.  Tony describes himself as having had a career of two halves: one in Education as Head of Science in a Nottinghamshire Secondary School, and one as Head of Product Management at Capita Education Software Solutions (now part of ParentPay Group).

Nowadays, Tony advises MATs and schools on getting more out of their Management Information and other Admin software systems, as well as subscribing to additional systems or changing suppliers. As an independent product consultant, he also provides help for EdTech companies to improve the performance of their products and develop new solutions.

In part 1 we discuss:

• the key changes Tony has noticed in the last 3 years
• the consolidation of businesses with Private Equity to provide a larger value proposition
• how, even though MATs came into the market some time ago, solutions are very much still fixed on schools
• MIS as a platform, and the future of MIS

In part 2 we cover:

• What’s next for the MIS market, and the challenges that SIMS has and that even though they have a loyal customer base
• The challenger MIS and which suppliers Tony expects to do well.
• What makes a good tech company and what we can learn from Spotify, where a lot of companies see themselves as tech companies but they should see themselves as service providers.
• The fact that educators and suppliers need to be more curious to deliver better value

Continuing our series of edtech thought leader interviews, I recently caught up with Martin Hall, Senior Product Manager for MIS at RM.

Having spoken with almost all other major MIS suppliers in England, I’ve been wanting to speak with RM on their plans for the Integris solution for a while. RM Integris is the second-largest MIS supplier in England in terms of market share, and RM also offers an ecosystem of other school management solutions which work alongside their MIS, including their own finance solution.

In part 1 of this fireside chat, we discuss:

• How RM has changed over the years, having started as a couple of people building servers in their garage to becoming a global education company
• The 3 key pillars of business for RM, and their plans to invest in their Integris MIS and finance solutions
• How customers expectations have changed, and how RM works with them to allow them to focus on students’ progress – the most important thing
• Where RM are currently with their Integris MIS: how it works with RM Unify, what’s their partner strategy, plans for growth into new system areas (such as HR, compliance, safeguarding, etc.) and also into new phases and markets
• Their approach to future development

In part 2 we cover:

• RM’s focus on the MIS market and current competitor solutions
• What makes RM Integris different
• How the market might change in the future given recent consolidation and acquisitions
• How support has changed, especially as businesses such as SBS and Strictly Education have been acquired by one owner
• The role of LAs v the new role of Trusts: how MATs act and work differently, using data centrally and intelligently

Finally, in part 3 I ask:

• Where does Martin see the MIS market going in 5-years time?
• Can and should data be used to inform policy?
• How does RM work in partnership with schools and academies?
• How can edtech suppliers get better at delivering disruptive, and is this a good thing?