When asked, the majority of schools say that functionality is most important to them when looking for an MIS. But what does ‘functionality’ actually mean?

The idea of functionality means different things to different users. If you’re an experienced MIS/data manager who users the MIS to undertake detailed daily/weekly/termly routines, then complex functionality might be your cup of tea. If you are an occasional MIS user who looks to the solution more for reports and analysis, your idea of perfect functionality is simplicity and intuitiveness.

How you rate the functionality of your MIS is personal to you and will be based on, amongst other things:

• Experience with systems
• Role within school
• Proximity to the system (e.g. a daily super-user v arms-length, occasional use)
• Previous use of alternate MIS to draw comparisons
• Understanding of what might be possible in the future within MIS
• Level of training received

Ultimately, different users require their MIS and data to do different things. To understand how effective an MIS is, it’s worth looking at it from the perspective of the user (not the system) and asking:

• Does the MIS give them the tools to do their job well on an individual level?
• Does the MIS help them work as part of a team of many people?

A recent survey¹ of 2,146 schools asked, amongst other things, how effective they felt their MIS was at providing the data they needed to do their job well.  The pie chart below summarises the responses:

To examine the findings in more detail, the graph below shows a breakdown of the survey results for the ‘Big 5’ who, between them, they make up 96% of school market share² (namely Arbor, Bromcom, RM Integris, ScholarPack and SIMS):

Over half of respondents scored their MIS positively, saying it was either Very effective or Extremely effective.  This is good to hear, and exactly what MIS solutions are striving to achieve in their functionality and user experience. In addition, only a relatively small percentage, 15.69% in total, scored their MIS negatively, saying it was Not so effective or Not at all effective (it would be interesting to understand what data they need to do their job which their MIS is not providing, it could be a great opportunity to develop something new!)

The survey¹ also asked how effective they felt their MIS was at helping them to collaborate with colleagues. The responses to this question tell a different story. As you can see from the pie chart and graph below, a much lower number of respondents scored their MIS positively (Extremely or Very effective) at only 35.51%, and a much higher number scored it negatively (Not so or Not at all effective) 29.76%.  The majority, however, scored their MIS neutrally, as Somewhat effective.

• The cloud-based MIS solutions scored highest across the board for both questions.
• Where MIS scored highly for collaborative working, cloud-related features such as ease of access are likely to have played a part.
• Where MIS scored highly for providing the data required to do their job well, a contributing factor is likely to be how well supported and trained the users are on the solution.

So what do these findings tell us?

Overall, respondents seem to be fairly happy with the data the MIS gives them to do their job, but less happy with how it helps them work with colleagues. As we move more and more towards using technology to work collaboratively (the pandemic-related lockdowns brought this sharply into focus!), it’s important for MIS to keep pace with its learning counterparts.

Collaboration is a key part of the success of any organisation and schools are no exception. Operational teams, senior leaders and teaching staff all need to be able to collaborate with each other, and also with other establishments. It will be interesting to see how MIS solutions help schools handle this tricky task in the future.

¹The data was collected by The Key from a survey that went out to all primary, secondary, special schools and pupil referral units in England, by email. It was not sent to independent schools. The survey was completed by Headteachers, Deputy and Assistant Heads, and School Business Managers / Leaders between 29 March and 27 April 2021.

As part of the survey, respondents were asked which MIS they use. The results are outlined below:

²Market share statistics are sourced from two excellent blogs: Graham Reed’s Omega Pegasus https://www.omegapegasus.com/mischallenge and Josh Perry’s Bring More Data https://bringmoredata.blogspot.com/

We’re almost the end of term in what has been another weird year. We spent the first 3 months in lockdown so lost all face-to-face contact again (the fact we didn’t start the year by attending the Bett show was a novelty in itself!) so we’ve been continuing to catch up with people by video and share the recordings with you all – I really appreciate your positive responses!

As humans we all want to deal with other humans; it’s so important to have a real face and a real person behind your solutions. It’s been great to have so many people involved in our ‘fireside chats’ to talk education, management and innovation.

So thank you Martin Hall and Stephen Bilboe for giving us an insight into the MIS market which has continued to see big changes in 2021.

Thanks to Will Jordan and Luke Pargeter for talking to us about the things you do alongside the MIS solutions and the ways in which you help schools.

The insight Rowena Hackwood and Jeff Marshall provided into how MATs and academies work has been invaluable, both for edtech suppliers and education professionals alike, so thank you for this.

And finally thank you Phil Neal, Mark House, Andre Skepple and Priya Lakhani for your views and ideas on what might happen next and the big trends in edtech.

Sarah and I have thoroughly enjoyed making the series, and already have some great sessions ready to go in the new term with industry thought leaders Duncan Baldwin, Keren Wild and Tony Lockwood – watch this space!

In case you missed it, here’s a round-up of all our thought leader Q&A sessions from 2020.

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The next in our series of Business Leader Q&A sessions is with Stephen Bilboe, Sales & Marketing Director at WCBS.

Founded in 1984, WCBS specialises in providing integrated management systems to Independent & International schools across three main areas: Admissions, MIS & Finance.  They’ve recently invested heavily in delivering next generation, cloud native systems that use the latest technology to achieve a much better user experience for Independent and International Schools.  This culminated in the launch of HUBmis in October 2020.

Stephen and I chatted about WCBS and the many changes happening in the MIS sector, including:

• Your focus is very much within the Independent and international schools market, do you see yourself ever moving into the maintained market?
• What makes you different from other Independent MIS solutions?
  Have you found the Covid situation has impacted your business, do you see yourselves working differently going forward?
• As an MIS business, what is going to be important to you over the next 2-3 years to continue to grow?
• What’s next for WCBS?

Towards the end of 2020, I took the opportunity to chat with Furlong SchoolBase about their school management solutions. Furlong has been around in the education sector for over 30 years; they have developed, grown and acquired over the years, and were finally acquired themselves in 2017 by Canadian software group, Volaris.  They now work with over 250 schools across the world.

In this vid, I catch up with their Sales & Marketing Manager, Jack Broome, to discuss future plans and get his view on the school management software sector.

We’ve split it into two parts to make it easier to digest – enjoy!

Last month IRIS Software Group, one of the UK’s largest privately held software companies, announced it has acquired iSAMS, a leading, fully integrated, online school management system. I caught up with Winston Poyton, the Senior Product Director there, to talk about their education strategy and their most recent acquisition.

IRIS already has 11,000+ school customers, and their overall goal is to take the pain out of processes and let professionals working in schools focus on the work they love.

Some of the things we discuss include:

• What’s important to IRIS right now, and what are your plans in the education sector?
• What’s your strategy for IRIS and iSAMS? How does it sit with the other solutions you offer to schools?
• Who do you feel is your main threat, and what makes you different?
• How do you think the forthcoming sale of Capita ESS (SIMS) will affect the education market?
• Where do you see the future of MIS, what will make the difference, and what needs to change?

The next in our series of Q&As with edtech business leaders is with Barry Anns, Chief Executive Officer at Engage MIS and Group Head of International at Education Horizons Group.

Engage MIS has been widely adopted by independent and international schools in 60 countries across six continents.

In this interview, Nick talked to Barry about:

• What is important to Engage and where is your focus in the Edtech market?
• What do you think will be the impact of the sale of SIMS will be on schools and the market (including the international markets?)
• How is the international market different and how are you achieving success? Why would it be hard for UK based solutions to compete?
• If you were to predict the future, where would you see the MIS market shaping up to be in 5 years time?
• There are a large number of overlapping solutions HR/MIS/Learning tools; do you think will we ever see a consolidation of these solutions?

We’ve split it into two parts to make it easy to digest.  Enjoy!

Last Tuesday I was fortunate enough to be invited to the SNUG MIS day (thank you to John and Dave from OSMIS for inviting me) which gave me the ability to directly compare MIS cloud-based solutions for the UK Edtech market. I have to say a lot of the solutions have moved on and are now direct competitors to SIMS, and it certainly appeared to be the feeling within the room of support team colleagues.  

I have always highlighted to Capita the need to bring out their SIMS8 Primary solution ASAP or the competitor solutions would catch-up and overtake what SIMS is offering schools/MATs (both during my time with SIMS and now as an independent consultant). This has now become a reality!!  

More and more customers are starting to realise this and have either decided to move or are challenging the status quo. You can see with Josh Perry’s analysis that SIMS are losing customers, especially in the Primary market.  This trend is only going to increase over the next 2-3 years in my opinion. 

The different MIS solutions major on different things to support schools, but what all of them are offering is a fully integrated solution where the e-payment (Scholarpack is an exception here) and communication solutions are just part and parcel of the MIS, they are not bolt-ons or third party solutions. In my view, here’s how they differ: 

Arbor

• Highlight how much they want to support the education of students by taking away the administrative burden of staff (incl. teachers).  
• A very clean UI/UX and had a strong MAT offering around analytics 
• The data analytics was not only MIS information, they were also drawing on national data to enable national comparisons.  
• The message coming from the company was very much “we want to work with you” and all about partnership. Great message and one that resonated with the audience.

Bromcom

• Major on their integrated BI analytics, it looks really strong.  
• Their message was a little more corporate.  
• Very simple looking solution (which is a positive!) and had adapted their solution to provide a strong UX and UI for Primary and another UI for Secondary. That said, some of the screens were a little busy. 
• They are definitely listening to their customers, which I am not sure the industry had felt up to this point.  

Pupil Asset

• Major on their tracking solution which is very well received in lots of schools across the country, and many schools go on to switch to the full MIS as a result of their good customer experience 
• Strong reporting functionality with their ‘School On A Page’ and ‘MAT On A Page’ reports 
• They also have something innovative (which, to be honest, I feel they should focus on more) in their ‘Live School’. This gives a visual view of the school e.g. if there is a behaviour issue in the school, in a visual model of the school you can see where the incident occurred. 

Scholarpack

• This is a solution focused purely at the primary school market and this is their strong brand, providing a solution that fits the primary schools. 
• It may not be as deep in functionality as some of the other solutions out in the market, but that light MIS is what primary schools want in my experience (most primary schools don’t use half of what is included in the deeper MIS) 
• Their MAT offering was light.  However, they are bringing out more MAT functionality soon. 
• I think they have hit the Primary segment spot on. They will need to look over their shoulders a little as Bromcom and Arbor also have a Primary solution and as MATs get larger with multi phased schools.  My experience is that they look for a single offering for all phases (most large MATs have either gone to Arbor or Bromcom) so this may become an issue for them in the longer term. 

Now for my request from the different MIS providers (and this includes SIMS): a lot of what I saw was very similar functionality to SIMS7 but it was either implemented better or the UI/UX was a lot stronger.  However, all the presentations continued to refer to SIMS as the standard.  I feel everyone should look to be further on than this. They are already comparative to SIMS – I think schools and academies need them all to think about what the true next generation of MIS is! 

I’d like to see more on workflows, reducing the need for manual intervention. I’d also like to see more on Data Analysis and the use of AI/machine learning to provide true insights as to what is occurring in the school/MAT.    

It’s one thing answering the questions where MATs and schools know they need an answer. But how do you answer the questions they don’t yet know they need to ask??