The importance of faces: Industry thought leader Q&As in 2020

How important is human contact?

When lockdown happened back in March, like many other businesses, our business lost all in-person contact with the outside world (and it was hard!).

But as humans we all want to deal with other humans; it’s so important to have a real face and a real person behind your solutions.

It’s for that reason we set up online chats with various people in our industry to talk trends, try to make future predictions in a changing world, and generally shoot the breeze. We’ve been sharing the recordings and the response has been great, I think everyone wants to get to know the faces behind the companies too!

So thank you James WeatherillRichard HarleyAli GuryelWinston Poyton and Barry Anns for giving us an insight into the school MIS market which has seen some big changes this year.

Thanks to Mark TadmanGuthrie Denniston and Martin Baker for talking to us about all the things you do alongside the MIS solutions and the ways in which you help schools.

And finally thank you Phil NealJoshua Perry and Graham Reed for your views and ideas on what might happen next and the big trends in edtech.

Nick and I have thoroughly enjoyed making the series, here’s to many more in 2021!

 

How to take a break

Christmas is nearly upon us and it’s a time when most of us get a well-earned break, if not through to the New Year then hopefully for a day or two at least.  However, actually taking that break isn’t always as easy as it sounds when work is nagging at the back of your mind.  No amount of sprouts, monopoly and Strictly specials can stop you from thinking about that proposal that needs to be submitted in the first week back or how you’re going to achieve next year’s financial targets.  So, to help you have the break you deserve, here are my top 5 tips for taking a break.

 

1.Write a To Do list

It sounds obvious but, if it looks like you’re not going to get everything done that you want, write a To Do list for the New Year.  Not only will the act of writing down your tasks make you feel better on a mental level, it will give you a clear plan for what you need to crack on with when you get back to work in the New Year and December seems like a distant memory!

 

2. Plan your social media

If you want to continue engaging via social media while you’re taking a break then there are a number of options available.  Social media management tools such as Buffer are excellent and allow you to schedule tweets, facebook updates, etc. for while you’re away.  As an alternative, there are lots of companies who will do these updates for you while you’re away and keep you in touch with your friends and followers.

 

3. Let your customers know when you are due to go away and – more importantly – when you will be back

If possible let you key clients know when you’re due to be on leave and be sure to put your ‘Out of Office’ on in your email system and update your voicemail to let them know when you will be able to get back to them.  Everyone expects you to take a break, but what’s really important is setting the expectation with the client so they know when they can expect to hear from you.

 

If you really don’t want to miss any calls or delay any email responses then there are other services you can use, which brings me on to:

 

4. Get some help to complete urgent tasks

There are lots of great independent companies offering virtual PA services that can be invaluable in helping you take a break.  Everything from writing and proofing important reports and getting expenses submitted to answering phones and emails as mentioned above can be outsourced.

 

5. If you want to check your phone/email then do so but only occasionally

I’m aware the generally accepted advice here is to turn off your phone and “don’t think about work until you’re back”.  However, it’s not always as simple as that – especially if it’s your own business or you are responsible for an ongoing large deal or key client.  Ignoring the phone and email can actually end up making you feel more anxious during your time off.  So if you do feel the need to check you messages then do so, but just make sure the phone only goes on occasionally.

 

I hope these tips help and everyone gets at least a little time off to relax this Christmas.

 

Merry Christmas and a happy new year!

EP. 011 – An interview with Edtech thought leader Graham Reed

Last week I took the opportunity to have a virtual get together with thought leader Graham Reed to talk all things edtech.

Graham has a diverse background and knows the MIS and epayments sectors particularly well. Amongst other things, we discussed:

  • What made Graham start Omega Pegasus
  • What’s driving more market movement than ever to challenger cloud solutions
  • Views on recent acquisitions, and Graham’s predictions for the future of MIS
  • The future of the e-payments sector which Graham knows well, including potential new players and innovations
  • Graham’s separate app projects, and the thinking behind creating them

Please note: We chat about the future of MIS and how challenger solutions might look to compete by working with adjacent solutions, in particular epayments systems. However, this was recorded a few days before it was announced that Montagu intended to acquire/invest in both SIMS and ParentPay so things have changed!

Lots of insightful stuff was discussed so we’ve split the interview out into separate parts below – enjoy!

Nick