What does it mean when we talk about MIS solutions being intuitive? The concept of something being ‘intuitive’ often gets mistaken for ‘basic’; there’s a belief that something is intuitive to use because it’s not rich functionally, but this is simply not the case. The smartphones we use today are some of the most sophisticated tech consumers have ever carried around – and they don’t come with instructions. We know how to use them because we’ve grown up with the more basic mobiles; one of the reasons we find them intuitive to use is because we learnt the old stuff the hard way!
Also, companies (in particular gaming companies) have identified ways to make it easy for us to use their systems using clever software such as WalkMe; the goal is to reduce friction and allow users to play games or use systems starting with the most basic flows, then introducing you to the more complicated features later.
It’s a similar story with MIS, but the idea that something will be hard to learn still holds people back when it comes to looking at alternatives – especially if their recollection of learning the existing system was painful.
It’s rarely the case though, and a good analogy here is that of learning to drive. You don’t have to re-take your driving test every time you get a new car. You know how to drive already; you just need to find out what’s different in the new car and get used to using it. It’s easy, and the new stuff is usually the best stuff (hello sat nav and park assist!)
It’s the same when you change your Management Information System. You don’t need to go on lengthy training courses or re-learn from scratch. You know how to use an MIS already; you just need to find out what’s different in the new system and get used to using it.
A recent survey1 of 2,146 schools asked, amongst other things, how intuitive their MIS is for new users. The pie chart below summarises the responses:
The vast majority of respondents (38.15%) fell into the satisfied category which is good to see, with a further 25.34% taking the middle ground saying they were neither satisfied nor dissatisfied. However, what’s surprising here is that over a quarter of respondents (25.39%) said they were either dissatisfied or extremely dissatisfied when asked how intuitive their MIS is for new users. It’s a worrying stat as no MIS supplier sets out to make a solution that’s prohibitively difficult to use.
According to the Interaction Design Foundation, members of the interdisciplinary research group Intuitive Use of User Interface offer the following definition of intuitive use:
“A technical system is—in a specific context of a user goal—intuitively usable to the degree the user is able to interact with it effectively by applying knowledge unconsciously.”
Based on this definition, there are a few reasons why respondents might not feel like their MIS is intuitive for new users:
- If the MIS you use now is the MIS you’ve always used, it’s likely that you may not consider it to be intuitive as you remember your first learning curve.
- Newer, SaaS MIS may be perceived as more intuitive as their users have used something previously so ‘know how to drive’ and won’t find it a challenge.
- Equally, solutions based on more recent technology will likely be easier to work with as they don’t have the old legacy-system hang-ups of having to navigate out of one module and into another. It will undoubtedly be an easier and more seamless experience.
- For brand new users, solutions built on more recent technology tend to require minimal training and are easier to learn. Older systems involved attending courses – which often made them all the more difficult to roll out to teaching staff given the time required.
The graph below shows a breakdown of the survey results for the ‘Big 5’ who, between them, they make up 96% of school market share2 (namely Arbor, Bromcom, RM Integris, ScholarPack and SIMS):
Ultimately, how intuitive an MIS solution is perceived to be is down to a combination of things:
- How easy the solution is to access, and how quick it is to navigate
- How confident the user is with technology as a whole?
- How experienced the user is with MIS and the concepts of records, data dependencies and analysis
- How the user was introduced to the solution in the first place. For example:
- Did they start the role when it was already in place, so they ‘had’ to use it? If so, what sort of intro did they have to the system?
- Were they part of a team where the school started using a system for the first time? If so, what was their introduction to the MIS like?
- How well supported they are throughout, and the source of the support (local team, colleagues, provider, someone else?)
But most importantly of all, the concept of a solution being intuitive or not comes down to how well the product managers, designers and developers know their users, and how much time they spend listening and understanding.
The point is MIS users already know how to use intuitive software. If they don’t have a basic understanding of how to use the MIS software by playing around with it for a few minutes then, as an MIS supplier, you’ve sadly missed the mark. But if you work alongside your users on what’s important to them (and avoid the pitfall of developing something clever and technical just because you can), you can deliver a solution that users can take to without having to hesitate and wonder how they can execute an action.
1The data was collected by The Key from a survey that went out to all primary, secondary, special schools and pupil referral units in England, by email. It was not sent to independent schools. The survey was completed by Headteachers, Deputy and Assistant Heads, and School Business Managers / Leaders between 29 March and 27 April 2021.
As part of the survey, respondents were asked which MIS they use. The results are outlined below:
2Market share statistics are sourced from two excellent blogs: Graham Reed’s Omega Pegasus https://www.omegapegasus.com/mischallenge and Josh Perry’s Bring More Data https://bringmoredata.blogspot.com/
