We’re delighted to welcome one of our LA Support Team colleagues to our #FinnemoreFireside chats. A huge thank you to Ollie Burnett, Systems Lead at Coventry City Council, who talked to me about their work with schools and plans for the future.

Ollie has been in education since 2003, is passionate about education and aims to improve the experience for students and teachers through his work. It’s a great conversation and, amongst other things, we talk about:

• Having a vision for the future relies on consultation with the SLT, partnering with more suppliers, but ultimately listening and then delivering for their schools and MATs.

• How Support teams should understand the school’s context and goals, offering solutions beyond specific products.

• The importance of Support teams to schools in helping them navigate software and processes.

• How User Group sessions and sharing best practices among schools are promoted to enhance learning.

• The challenges of transitioning to new systems, praising the support provided by suppliers. Ollie highlights the need for training and consultancy services due to the shift to cloud-based systems.

• Support teams are becoming more consultancy-based in the future and collaborating closely with multi-academy trusts (MATs) to meet school needs.

Ollie also chats about the process they went through during their recent MIS switch and why they chose Bromcom. In total, 75% (45) of Coventry’s LA-maintained schools chose to move both MIS and Finance, with the Authority implementing the switch in only 3 weeks by working in a 3-way partnership between the Coventry Support Team, the schools and the supplier. It can be done!

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Working with MIS

We’ve been lucky enough to have worked with most of the maintained MIS suppliers including SIMS (then owned by Capita), Arbor, IRIS Ed:gen, Pupil Asset, and, at the time of writing, working with Bromcom as they grow their user base across the UK.

We’ve recorded tons more #FinnemoreFireside chats on the topic of MIS with MATs, school leaders, support teams, suppliers and independent consultants which you can find here or subscribe to our You Tube channel for regular updates.

Other brilliant free, independent resources we’d recommend you take a look at include WhichMIS and BringMoreData, We also run a LinkedIn group ‘The Future of MIS’ which seeks to understand the new role of MIS in schools and explore what it will look like in the future – come and join the conversation 🙂

We’ve just finished a brilliant week delivering product training in New York with the Tarigo Product Management team.

The week involved delivering an intensive Product Bootcamp based around Tarigo’s 5D Product Framework. It’s an externally accredited, comprehensive course covering all aspects of product management and the typical lifecycle of a product, from ideation right through to product retirement. It’s also fun, practical and engaging, and involves completing group ‘missions’ every day.

As much as this week has been about training and coaching, we’ve learnt so much from spending time with the new team of employees comprised of fairly recent graduates/interns:

👉 The teams collaborated so easily and so successfully. The discussions were intelligent and respectful, roles were assigned fairly and everyone played an important part – and the results were amazing.

👉 The ideas, plans and pitches they came up with within a short amount of time were incredible. It goes to show that, with the right guidance, coaching and templates, innovative ideas can be formulated in a matter of hours and days. It only takes months to get a business case on the table if you allow it to take that long (something that we’re all a bit guilty of, perfectionism is just procrastination in disguise after all).

👉 Gen Z won’t stand for greenwashing. One of the overall goals was to come up with solutions focused on sustainability – and they expect companies to truly live their values. Inspiring stuff.

A fantastic week, I look forward to doing it again. Now for some sightseeing! 🗽

What does it mean when we talk about MIS solutions being intuitive? The concept of something being ‘intuitive’ often gets mistaken for ‘basic’; there’s a belief that something is intuitive to use because it’s not rich functionally, but this is simply not the case. The smartphones we use today are some of the most sophisticated tech consumers have ever carried around – and they don’t come with instructions. We know how to use them because we’ve grown up with the more basic mobiles; one of the reasons we find them intuitive to use is because we learnt the old stuff the hard way!

Also, companies (in particular gaming companies) have identified ways to make it easy for us to use their systems using clever software such as WalkMe; the goal is to reduce friction and allow users to play games or use systems starting with the most basic flows, then introducing you to the more complicated features later.

It’s a similar story with MIS, but the idea that something will be hard to learn still holds people back when it comes to looking at alternatives – especially if their recollection of learning the existing system was painful.

It’s rarely the case though, and a good analogy here is that of learning to drive. You don’t have to re-take your driving test every time you get a new car.  You know how to drive already; you just need to find out what’s different in the new car and get used to using it.  It’s easy, and the new stuff is usually the best stuff (hello sat nav and park assist!)

It’s the same when you change your Management Information System.  You don’t need to go on lengthy training courses or re-learn from scratch. You know how to use an MIS already; you just need to find out what’s different in the new system and get used to using it.

A recent survey¹ of 2,146 schools asked, amongst other things, how intuitive their MIS is for new users.  The pie chart below summarises the responses:

The vast majority of respondents (38.15%) fell into the satisfied category which is good to see, with a further 25.34% taking the middle ground saying they were neither satisfied nor dissatisfied. However, what’s surprising here is that over a quarter of respondents (25.39%) said they were either dissatisfied or extremely dissatisfied when asked how intuitive their MIS is for new users. It’s a worrying stat as no MIS supplier sets out to make a solution that’s prohibitively difficult to use.

According to the Interaction Design Foundation, members of the interdisciplinary research group Intuitive Use of User Interface offer the following definition of intuitive use:

“A technical system is—in a specific context of a user goal—intuitively usable to the degree the user is able to interact with it effectively by applying knowledge unconsciously.”

Based on this definition, there are a few reasons why respondents might not feel like their MIS is intuitive for new users:

• If the MIS you use now is the MIS you’ve always used, it’s likely that you may not consider it to be intuitive as you remember your first learning curve.
• Newer, SaaS MIS may be perceived as more intuitive as their users have used something previously so ‘know how to drive’ and won’t find it a challenge.
• Equally, solutions based on more recent technology will likely be easier to work with as they don’t have the old legacy-system hang-ups of having to navigate out of one module and into another. It will undoubtedly be an easier and more seamless experience.
• For brand new users, solutions built on more recent technology tend to require minimal training and are easier to learn. Older systems involved attending courses – which often made them all the more difficult to roll out to teaching staff given the time required.

The graph below shows a breakdown of the survey results for the ‘Big 5’ who, between them, they make up 96% of school market share² (namely Arbor, Bromcom, RM Integris, ScholarPack and SIMS):

Ultimately, how intuitive an MIS solution is perceived to be is down to a combination of things:

• How easy the solution is to access, and how quick it is to navigate
• How confident the user is with technology as a whole?
• How experienced the user is with MIS and the concepts of records, data dependencies and analysis
• How the user was introduced to the solution in the first place. For example:
  • Did they start the role when it was already in place, so they ‘had’ to use it? If so, what sort of intro did they have to the system?
  • Were they part of a team where the school started using a system for the first time? If so, what was their introduction to the MIS like?
• How well supported they are throughout, and the source of the support (local team, colleagues, provider, someone else?)

But most importantly of all, the concept of a solution being intuitive or not comes down to how well the product managers, designers and developers know their users, and how much time they spend listening and understanding.

The point is MIS users already know how to use intuitive software.  If they don’t have a basic understanding of how to use the MIS software by playing around with it for a few minutes then, as an MIS supplier, you’ve sadly missed the mark.  But if you work alongside your users on what’s important to them (and avoid the pitfall of developing something clever and technical just because you can), you can deliver a solution that users can take to without having to hesitate and wonder how they can execute an action.

¹The data was collected by The Key from a survey that went out to all primary, secondary, special schools and pupil referral units in England, by email. It was not sent to independent schools. The survey was completed by Headteachers, Deputy and Assistant Heads, and School Business Managers / Leaders between 29 March and 27 April 2021.

As part of the survey, respondents were asked which MIS they use. The results are outlined below:

²Market share statistics are sourced from two excellent blogs: Graham Reed’s Omega Pegasus https://www.omegapegasus.com/mischallenge and Josh Perry’s Bring More Data https://bringmoredata.blogspot.com/

Next in our series of thought leader interviews is this Q&A session with Jeff Marshall.

Through J&G Marshall Ltd, Jeff’s core business is helping schools to convert to academy status. They cover everything a school needs to become an academy: legals, project management, finance system as well as post-conversion services for accounts, HR, School Improvement, governing body training plus much more.

They also conduct MAT Growth Audits to ascertain where a Trust is, where it wants/needs to be and how to get there through step-change growth. It’s this knowledge and expertise that I wanted to tap into to understand a little bit more about the specific challenges MAT leaders face.

Some of the things we discuss include:

• What’s the background to your education experience, and what do you find so attractive about working in education?
• What’s your approach to supporting a MAT; what do you feel are the greatest pain points in the first 6 months and what conclusions have you come to regarding what is required to get it right and wrong, as the first 6 months are very important?
• What do you think is important when looking at edtech solutions across a MAT? What issues do you find?
• Do you feel that there is enough innovation in Edtech, how would you like to see this tackled?
• What do you think is missing from what Edtech companies offer, do they act like strong partners in your opinion? What could they do more of or differently?

We’ve split the interview into three parts to make it easier to digest. Enjoy!

During lockdown I had a virtual get together with One Team Logic CEO, Martin Baker, to talk about how his company helps schools handle safeguarding issues using their MyConcern software.

We talk about teaching, safeguarding, his background in the police force, the pressure on school staff, Kris Akabusi, and a great deal more!

This instalment in our series of Q&As with edtech business leaders doesn’t just focus on software and solutions; we talk about the wider, more serious issues around child safety, grooming, the role of parents, and how ill-equipped many people really are to deal with very difficult issues.

We’ve split it into four parts to make it easier to digest. Hope you like it, and we’d welcome your comments.

If you’re thinking of moving to one of the cloud-based MIS in the market, the concept of TCO (Total Cost of Ownership) will definitely be on your mind. If not, the cloud suppliers will certainly be making a big point about it. But what’s the real effect on TCO when you make the move?

What does TCO mean?

For a start, it’s worth defining exactly what TCO is so we understand what we’re dealing with. The Investopedia’s definition is:

“The total cost of ownership (TCO) is the purchase price of an asset plus the costs of operation. Assessing the total cost of ownership represents taking a bigger picture look at what the product is and what its value is over time.”

This means that, to understand the TCO of your existing non-cloud based MIS you need to add together the annual software costs, the hardware and networks costs and any training, professional services and hardware support costs.  You also need to take into account the actual time it takes your staff to operate it as a client-based solutions (we’re not talking day-to-day users here, we’re talking running updates and that sort of thing).

Now you have a baseline you can start looking at how moving to a cloud-based MIS will look for you.

Maintaining hardware

Let’s look at the physical environment first. Cloud-based MIS means you have zero need for a server. You just need devices that are able to access the internet using whatever browser that MIS requires. All the decent MIS providers support all the main ones so you will likely already have devices in your school.  The human cost of maintaining servers is also reduced so your IT staff will be free to work on other things.

(As an aside, it’s also worth talking about the fact that, if you go completely cloud-based as a school for all systems, there is a huge energy saving to be had. You’re not running servers in special rooms with aircon so there are massive financial and economical advantages! If you want to understand how much you could save drop us a line as we can point you in the direction of a couple of great companies who can help with this).

Buying your MIS

Cloud-based MIS means you’re also moving to a SaaS model of buying your MIS. SaaS means Subscription-as-a-Service; you’re not having to pay out huge amounts at the beginning for licences, you simply sign a contract for the number of months/years you want it for. A bit like Netflix or a gym membership.

But moving to a new MIS always has a cost associated as you’re ultimately asking people to start using a brand new system they’re unfamiliar with.  You’ll need to factor in training time and costs.

The thing is, your staff may not know the new cloud MIS inside out but they do know MIS!  They just need to find out what’s different in the new system and get used to using it. And the big benefit about tech moving on and cloud-based systems is that they are much more intuitive and easier to use than learning legacy systems.

Overall, the TCO of moving to cloud MIS always reduces and there are lots of schools, academies and MATs out there who will testify to the cost saving.

I think what’s really overlooked is how much you gain. The flexibility of being able to access everything everywhere and the IT/admin workload you take away from staff frees them up to be able to do much, much more for you school.

Just think about it, how many systems do you know of that are not in the cloud?