We’ve been privileged to speak with even more industry thought leaders this academic year as part of our #FinnemoreFireside chats, and the insight they provide us and our community is invaluable.

So thank you to Edtech NED, legislator, schools and education expert Jim Knight for your thoughts on the disconnect between the education and labour market, and the need for a school system which truly meets the needs of learners, communities and employers.

Thanks to Derek Hills from Ark for sharing your views on where you see AI fitting into technology budgets and the broader education landscape, and what the future of MIS might be.

Thank you Matt Woodruff for an insightful conversation about how technology can support more effective decision-making at all levels to improve outcomes and identify ways to be able to ‘do more, with less’ – more important than ever in today’s economic climate.

Thanks to Catherine Tallis of HFL Education, a long-standing provider of MIS support to schools, for discussing the ways in which support teams must adapt as the MIS market continues to evolve.

Thank you to Chris Kirk of CJK Associates Ltd for your insight into MAT’s needs in terms of vision, strategy, operating models and governance, and what this means for suppliers – both now and in the future.

And finally, we were delighted to welcome back Martin Baker of The Safeguarding Company for a follow-up chat about the lessons that can be learnt from the Child Q case. A challenging topic and we really appreciate you sharing your experience.

Nick and I have thoroughly enjoyed making the series and already have a great session ready to go in the new term from Lyndon Stickley and Sam Curtis at iplicit. Ollie Burnett from the school support team in Coventry will also be joining us to talk about all the valuable ways they support their schools, including helping them procure and migrate to their new MIS Bromcom as a group earlier this year. Watch this space!

Have a great summer break everyone 🌞

On the back of a LOT of requests from schools, academies, partners and MATS, this September we were pleased to independently host a series of MIS Discovery Sessions.

Who were the Sessions for?

What did the Discovery Sessions cover?

Bromcom MIS Discovery Session

Arbor MIS Discovery Session

IRIS Ed:gen MIS Discovery Session

We’ve been privileged to speak with even more edtech and industry thought leaders this term, and the insight they provide us and our community is invaluable.

So thank you Tony Lockwood for talking to us about how companies can improve the performance of their products and develop new solutions.

Thanks to Duncan Baldwin for giving us an insight into teaching, his time at Capita SIMS, influencing government as Deputy Policy Director at ASCL and his current Headship.

We were delighted to welcome Winston Poyton back for a follow-up chat on IRIS Education, especially given how much has changed in the world of school management systems in the last 12 months alone.

It’s great to speak with colleagues from MIS support teams as it gives such a unique and insightful view of the landscape, so thank you Keren Wild for getting involved and giving us your perspective.

Sue Macgregor talked to us about Alps Education’s focus on providing the right analytical tools to schools so they have the power to help every student achieve their full potential, thank you!

And finally, thank you to Ian Koxvold of Supporting Education for talking to us about changes across the education sector, what the future might hold in terms of new solutions, and new strategies.

Sarah and I have thoroughly enjoyed making the series, and already have some great sessions ready to go in the new term with industry thought leaders Andy Kent and Jonathan Coyles – watch this space!

Have a great Christmas and see you in 2022!

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In case you missed it, here’s a round-up of all our thought leader Q&A sessions from last term.

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A few weeks ago Nick caught up with Ian Koxvold, currently Head of Education, Strategy and Corporate Development at Supporting Education Group, but many people might know him better for his years of strategic consultancy work across the education sector.

They talked about the changes across the education sector and what the future might hold in terms of new solutions and new strategies including:

• Ian’s background delivering projects across businesses and educational establishments to make them more effective or efficient
• The insight he gets working for Supporting Education Group as the largest provider of services to schools in the UK
• His perspective on consolidation, and how this has increased from maybe 2-3 players to around 10 in recent years
• What’s a good strategy for acquiring, and has consolidation peaked in his opinion
• The importance of use case analysis in any business, and using it to identify upsell and product integration opportunities
• How different products serve different use cases
• Advice for startups in the edtech space
• The concept of ‘one product for everything’ v ‘best of breed’ solutions
• School support services, the role they play in the evolving landscape, and future consolidation
• The perils of complacency when it comes to servicing your customer, and the potential pitfalls of having a dominant supplier in any given area
• How to measure the impact of solutions on schools and why this is important to success; should we be more ambitious about how we use data?
• The future of the MIS sector given recent changes, and what we might expect to see next
• Three things companies should be doing now to future-proof their business

We’ve split the interview into three parts to make it easier to digest – enjoy!

P.S. We’re aware that some of the audio is a bit rough in places so we’re working on getting a transcript created to accompany this Q&A – we’ll add once completed 🙂

Continuing our series of edtech thought leader interviews, I recently caught up with independent consultant and former colleague of mine, Tony Lockwood.  Tony describes himself as having had a career of two halves: one in Education as Head of Science in a Nottinghamshire Secondary School, and one as Head of Product Management at Capita Education Software Solutions (now part of ParentPay Group).

Nowadays, Tony advises MATs and schools on getting more out of their Management Information and other Admin software systems, as well as subscribing to additional systems or changing suppliers. As an independent product consultant, he also provides help for EdTech companies to improve the performance of their products and develop new solutions.

In part 1 we discuss:

• the key changes Tony has noticed in the last 3 years
• the consolidation of businesses with Private Equity to provide a larger value proposition
• how, even though MATs came into the market some time ago, solutions are very much still fixed on schools
• MIS as a platform, and the future of MIS

In part 2 we cover:

• What’s next for the MIS market, and the challenges that SIMS has and that even though they have a loyal customer base
• The challenger MIS and which suppliers Tony expects to do well.
• What makes a good tech company and what we can learn from Spotify, where a lot of companies see themselves as tech companies but they should see themselves as service providers.
• The fact that educators and suppliers need to be more curious to deliver better value

“It saves you time.”

This is something that is often said about MIS, but what does it mean? More importantly, how effective do schools feel their MIS actually is at saving them time?

A recent survey¹ of 2,146 schools asked, amongst other things, how effective they felt their MIS is at saving them time. The overall results are outlined in the pie chart below:

As you can see, the majority of respondents (just over a third at 38.85%) went for the middle ground and said it was ‘Somewhat effective’. That said, a combined total of 43% did say they felt it was either Very or Extremely effective which is good news for suppliers as it indicates users must be feeling some time-saving benefits from their solutions.

We can also break this down further by MIS; the chart below shows survey results for the ‘Big 5’ (who, between them, they make up 96% of school market share²):

But what does the idea of ‘saving time’ actually mean when it comes to systems and users? There are a number of ways of defining it, here are just a few:

1. The MIS literally takes a basic, manual process and uses software to make it easier. A good example of this would be the school census; it has to be done in a certain timeframe, it’s very data-heavy, and the role of MIS in this is to make it as automated as possible, therefore saving time.

2. The MIS brings an automated element to improve a process and create a more complete view. A good example of this is the ability to record and manage behaviour within MIS; it’s something that all schools have (and use things such as paper report cards in secondary) but, once they start to utilise their MIS for this, the increased shared knowledge means teachers have the info at their fingertips and don’t need to waste time searching for it.

3. The MIS completely replaces the way something has always been done to make it easier and slicker. For example, communicating with parents used to be via letters and reports. MIS’ offer the ability to email, text and direct message via apps, plus parent portals. Another good example is the handling of money; everything from school dinner management to online trip payments can now be done online, completely replacing the original processes and saving time.

4. The MIS provides insight that would otherwise have been time-consuming to find out. A good example of this is analytics and dashboards which draw on data from a number of sources to help leaders ask questions, and also provide answers.

5. The MIS suggests courses of action based on data. This is something we have yet to see in use in a big way, but the idea is that your MIS can make some suggestions to you using machine learning based on a combination of what it has seen work in the past, plus your usual actions. Think about when you shop online at Amazon, the site makes suggestions for other products based on your purchases and what other customers go on to buy. A school-based example could be that various intervention suggestions are made when behaviour incidents are recorded, and these could be based on past actions combined with, say, the MATs own intervention policy. The time savings here could be enormous – as well as getting a strategy in place sooner to help the child.

So there are definitely ways MIS solutions can save time, it’s really a matter of understanding how.

As an MIS supplier, saying you “save schools time” isn’t a meaningful statement anymore that sets you apart from the competition. It’s a given that a solution will do that; your unique value proposition should focus on how it will do it, why it’s important, and what benefits the school will get as a result.

¹The data was collected by The Key from a survey that went out to all primary, secondary, special schools and pupil referral units in England, by email. It was not sent to independent schools. The survey was completed by Headteachers, Deputy and Assistant Heads, and School Business Managers / Leaders between 29 March and 27 April 2021.

As part of the survey, respondents were asked which MIS they use. The results are outlined below:

²Market share statistics are sourced from two excellent, independent blogs: Graham Reed’s Omega Pegasus and Josh Perry’s Bring More Data 

One of the biggest changes to happen to the world of school MIS was the introduction of academies, starting back in the 2000s under the then Labour government, and becoming widespread following the Conservative/Lib Dem coalition Academies Act in 2010. The concept of schools becoming their own entities as academies and leaving Local Authority control had an effect on their MIS and support choices (which we’ve touched on in a previous blog), but it also created a whole new set of stakeholders: the Multi-Academy Trust (MAT) central team.

MAT central teams need certain things from an MIS which have not really been required before. It’s always been possible to aggregate data through feeds (this happens between schools and LA teams all the time) but MAT leaders need something completely different. They need a complete view of students and staff across the trust to enable collaboration, streamline communication and effectively target resources.

As a result, MIS suppliers have started to build MAT-focused functionality into their solutions and now offer a range of resources and dashboards aimed at making the lives of the MAT central teams easier.

It’s now been more than 10 years since the first MAT was formed so we wanted to explore how well MIS suppliers were meeting the specific needs of MATs.

A recent survey¹ asked 92 MAT central teams to rate how satisfied they were with their MIS from 1-10, where 1 is “Extremely dissatisfied” and 10 is “Extremely satisfied”. Their scores are outlined below; you can see that satisfaction is generally pretty good with the majority scoring their MIS a 7, and only a few MATs giving a score of 4 or less.

Chart: MAT Satisfaction rating of their MIS from 1-10, where 1 is “Extremely dissatisfied” and 10 is “Extremely satisfied”.

The survey asked respondents to briefly explain why they gave that rating, and the running theme amongst those who gave a perfect 10 was ease of use.

The survey delves into more detail. When asked about how satisfied they were with their MIS’ ability to provide actionable information, which is so crucial to trust central teams, they appear to be largely happy in this area. The biggest group (37.6%) responded saying were satisfied with what their MIS provides. It’s worth noting though that around 19% said they were neither satisfied nor dissatisfied, and a further 26% combined stated they were Dissatisfied or Extremely Satisfied. Would this be a reason for an academy trust to look for alternate solutions in the future? Maybe.

Question: How satisfied are you with the extent to which the MIS provides actionable information?

However, when asked how satisfied they are with the Trust-specific functionality their MIS offers, the results tell a different story. The majority of respondents said that they were Neither Satisfied nor Dissatisfied (28.26%), followed very closely by those saying they were Extremely Dissatisfied (27.17%):

Question: How satisfied are you with the Trust-specific functionality your MIS offers?

The fact that over a quarter of all respondents said they were Extremely Dissatisfied with trust-focused functionality should set off alarm bells with MIS suppliers. Trust-focused functionality always forms a key part of the requirements when MATs go to tender for an MIS, and it feels like there’s still work to do in this area.

In a previous thought leader session Nick recorded with Rowena Hackwood, CEO at Astrea Academy Trust, they discussed this topic in more detail. Rowena’s challenge for all suppliers, not just MIS, is for them to move towards creating solutions that work for a new customer base who need a different point of view:

“Increasingly in the sector, there is a move towards stronger and more sustainable groups of schools, which isn’t a national strategy for every school to be in a MAT, but it is a national strategy for every school to be part of a more sustainable group, as it were. And it’s absolutely critical that, in your thinking, you have that in mind.

The kind of MAT dashboards that I want to be able to share with trustees align academic attainment and attendance data on the one hand, with HR, finance, governance, performance, on the other hand, and I don’t have any means at a MAT level to really draw all of those different elements in together. So my challenge, I think, to you is to move away from a school by school understanding of the English school system towards one where a huge chunk of the customer base needs a different point of view.”

Rowena Hackwood, CEO at Astrea Academy Trust

Ultimately, most of the MIS have the ability to offer reporting and insight in one way or another, using tools such as Power BI; it’s more a question of how easy and integrated these systems are, and the extent to which they provide the data the central teams need. It’s the central management issue that MATs would really like to see supported by their MIS providers, and the better they are able to help with this, the more MATs will want to work with suppliers as long-term partners across the trust.

What do you see as the main differences between what academies need vs what MAT central teams need? Do you think there’s a need for an MIS which has been built with MAT central teams in mind as the primary user (similar to IMP in creating a finance system)?

¹The data was collected by The Key from a survey that went out to all multi academy trusts (with two or more schools) in England, by email. These surveys were split by trusts that had just one MIS across the group of schools, and trusts that used multiple MIS suppliers. It was not sent to trusts in the independent sector. The survey was completed by central team staff such as CEOs, COOs, CFOs and others involved in MIS operations, between 29 March and 27 April 2021.

Next in our series of edtech thought leader Q&As is this conversation with Rowena Hackwood, Chief Executive Officer at Astrea Academy Trust, a family of 29 schools across South Yorkshire and Cambridgeshire with a proven track record of school improvement.

It was great to be able to get the perspective of a MAT leader as it’s something both edtech and MIS suppliers need to have at the heart of their product strategy. In this interview we talk about:

• What drives Rowena and her work in education
• Her approach to taking on a MAT, and what’s involved in the first 6 months as a new MAT CEO
• The most important factors when looking at edtech solutions across her MAT, and the biggest issues
• Innovation across the edtech sector as a whole, and what she’d like to see tackled by suppliers

We’ve split the interview into four parts to make it easier to digest. Enjoy!

The next in our series of Q&As with edtech business leaders is with James Weatherill, CEO of Arbor Education.

Since their inception in 2011, Arbor has established themselves in the MIS market with their cloud MIS and analytical insights.

In this interview, Nick and James discuss the driving force behind Arbor, what makes it unique, the huge role support teams play in the MIS market and predictions for the future.

We’ve split it into three parts to make it easy to digest.  Enjoy!